Online shopping still sucks in India. I don’t have idea about other country but sharing a small story on behalf of my friend – Shrawan.

Before starting that, I will just inform that online consumer case filing process can be started at : http://www.cercindia.org/index.php?option=com_content&view=article&id=195&Itemid=113

In his own words —

I am having quiet frustrating experience with Sanpdeal, I ordered Nokia lumia 920 on 31st Oct 2013. They said , they will be delivering the product by 5th Nov 2013. but I have not received my product by 5th Nov. So from 6th Nov 2013 onward, I started inquiry , they kept on saying that I will be receiving the product by next day, This thing went on till 12th Nov 2013.
On 13th Nov , I called Blue dart guys to inquiry about the shipment, After lot of argument, they accepted that they have misplaced the Item, Then informed this to Snapdeal and they said they will refund the amount. On 14th Nov I got the mail  saying ” INITIATING the REFUND process and with in 5-7 working , I will get my money back”.
But till date I have got any refund. when I inquiry , they keep on saying same thing ” INITIATING the REFUND process and within 5-7 working I get the money back” . I am really disappointed with snapdeal, their customer care are very unsupportive. They do not understand the pain of customer.
They are holding my 25 thousand rupee till date and I have spent more then hundred rupee on just calling them all the time. I have suffered a lot and I would request all the internet user, please don’t fall on trap of snapdeal. their customer care really sucks. Remember guys “Sanpdeal is Bad deal” .
I will try my best to share my experience over the internet though social networking site. so other people will not have to suffer like I have to do.
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I will suggest all my friends that pls go ahead and file complaints and don’t take your complain back even if they will try to wrap your issue.